Reliable & Rapid Delivery Service
A promise is only kept when its delivered. We use one of the largest courier companies in the UK to deliver your purchase.
When Will My Order Reach Me?
CHRISTMAS 2020 – PLEASE NOTE that we will not be open for despatches and collections from Thrursday 24th December 2020 until Monday 4th January 2021.
We aim to have your order dispatched within 1 to 3 working days.
If your requirement is urgent, please order by 2 pm & request next day delivery in the comments field when you checkout.
Or even better, call us on 01329 842 000 Monday to Friday 9 am to 5:30 pm.
Cost Of Delivery / FREE Over £125 – Excluding Oversize Or Bulky Items
We offer free delivery on orders over £125 (Ex VAT). Under this amount, standard delivery is £9.95. Items are dispatched by courier (Monday – Friday).
We also offer the option to collect your goods from our trade counter in Fareham, Hampshire.
|NET ORDER VALUE EX VAT||DELIVERY COST EX VAT|
|Up To £124.99||£9.95|
|Free Delivery Over £175.00||FREE|
Please note, for particularly large, or long items, there may be an extra carriage charge. In these instances, you will be able to see these charges in your basket.
Extra charges may apply if your items are being shipped outside of the UK mainland.
Where We Deliver
We deliver internationally. If you’re outside the UK mainland, please phone +44 (0) 1329 842 000 for a delivery quotation.
Please note that non-mainland locations can cost extra for delivery. We cannot deliver to a PO box.
Signing For Goods Is Essential
The courier services that we use require a signature to confirm that the goods have been delivered in a satisfactory condition.
If you specifically request that the driver leaves the goods in a designated place and without a signature, then we cannot accept liability for any loss or damage.
The Option To Collect
We have a trade counter in Fareham, Hampshire where you can collect your goods.
If you are looking for specific items, it is a good idea to call ahead to ensure that we have the goods in stock and ready for collection. Call 01329 842 000 or contact us.
Products in Stock
The vast majority of the products shown on our website are held in stock at our warehouse in Fareham. Our warehouse team has a robust stock management system in place which enables most orders to be picked, packed and ready for dispatch within an hour. At around 3.30pm (Monday to Friday) parcels are collected from us by our courier company for delivery on a 24 hour service.
Some products, due to their size or number of variants, are shipped directly from our factories. Unless otherwise stated as part of the details for that particular product, these can also be dispatched the same day for delivery to you within a day or two.
A small proportion of our products (eg retail furniture such as counters and showcases) are made to order and there will be a lead time quoted in the details for those products. The lead time that we quote can sometimes be pessimistic (we would far rather under promise and over deliver!) and it is always worth checking with our sales team as to whether we can get something to you in a shorter time.
Our customers keep telling us that they are amazed at how quickly their goods are received and that delivery with a day or two is normally perfect for their needs. But we pride ourselves on being responsive to our customers so if you do need something more quickly then please let us know by phone or email.