Customer service matters

As part of our ongoing commitment to flawless customer service, we provide an easy returns service if something goes wrong with your order

Our display experts always want you to receive the best service, but very occasionally something goes wrong. If you have any problems with your purchase, call our customer service team within 48 hours of receiving your goods. They will help you to organise a return and where appropriate, a refund.

Faulty, incorrect or damaged goods

Contact us on 01329 842 000 within 48 hours of receiving your goods. Our customer services team will organise a refund or swap as appropriate.

Incorrect or faulty goods should then be sent back to The Display Centre within 14 days of their delivery. Any broken items will be refunded or replaced as required.

Non-damaged items

If your item is not damaged, please call our customer service team within 48 hours of receiving your goods. Your goods should then be returned to us in ‘as new’ condition and in the original packaging within 14 days for a full refund.

This is not the case for discounted, custom or modified items that have been manufactured or branded for you as they are non-returnable.

If you made a payment by card for your order, then your refund will be put back onto the same card within 24 hours of our receipt of the returned goods. Refunds will be for the amount paid at the time of purchase, taking into account any discounts that were applied.

Please note, that the initial carriage and packaging charge is only refundable for faulty goods, incorrect orders or orders cancelled prior to dispatch.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.